Question 1

What is a subscription box?

Accepted Answer

A subscription box is a curated collection of products delivered to your door on a regular basis (e.g., monthly, quarterly). Each box contains a surprise assortment of high-quality items based on a specific theme or category, pantry essentials, gluten-free food items, or anything in between.

Question 2

How does the subscription work?

Accepted Answer

When you subscribe, you'll receive a box filled with carefully selected items based on your chosen plan. You can choose from various subscription options (monthly, 3-month, 6-month, etc.), and your box will be shipped on a set schedule. You’ll be billed according to your subscription plan, and you’ll receive a new box regularly.

Question 3

How do I sign up for a subscription?

Accepted Answer

Signing up is easy! Simply visit our Subscription Boxes page, choose your subscription plan, and fill in your shipping and payment details. Once your order is complete, your first box will be shipped out based on our next scheduled shipping date.

Question 4

When will I be charged?

Accepted Answer

Your first payment is processed immediately after you subscribe. After that, you'll be charged on a recurring basis depending on your subscription plan:
Monthly subscriptions: Charged on the same day each month.
Prepaid subscriptions (3, 6, or 12 months): Charged upfront for the entire subscription period.
You can view your billing schedule in your account dashboard or by contacting our customer support team.

Question 5

How do I cancel my subscription?

Accepted Answer

You can cancel your subscription at any time. To avoid being charged for the next box, make sure to cancel at least 5 days before your next billing date.
For monthly subscribers, cancel via your account page or contact our customer support team.
For prepaid subscriptions, cancellations are accepted, but no refund will be issued for unused boxes in the plan.

Question 6

What do I do if my box is damaged or missing items?

Accepted Answer

We take great care in packing your boxes, but if you experience any issues with a damaged or incomplete box, please contact us within 7 days of receiving your package. We’ll work quickly to resolve the issue by sending replacements or offering a refund, as appropriate.

Question 7

How do I track my subscription box?

Accepted Answer

Once your box has shipped, you’ll receive a tracking number via email. You can use the tracking number to monitor the status of your package. If you have trouble finding or tracking your box, please contact our customer support team.

Question 8

Do you ship internationally?

Accepted Answer

At this time, we only ship within Canada and contiguous United States. We do not offer international shipping. If you're interested in receiving our boxes in another country, please contact us, and we may consider expanding our shipping options in the future.

Question 9

What happens if I don’t like a product in my box?

Accepted Answer

We hope you love every item in your subscription, but we understand that personal preferences can vary. Unfortunately, we cannot offer returns for individual products. However, if a product is damaged, we will gladly replace it for you.
If you're unhappy with your box, we encourage you to reach out to us—your feedback helps us improve!

Question 10

How do I update my address or payment information?

Accepted Answer

To update your shipping address or payment details, simply log into your account on our website. You can make changes to your subscription, including billing info and shipping address, at any time before your next box ships.

Question 11

Can I skip a month or pause my subscription?

Accepted Answer

Yes! We understand that life can be busy. If you’d like to skip a month or temporarily pause your subscription, just log into your account or contact us, and we can assist you with this request. Please note that any skipped months are non-refundable, but you’ll still receive all the boxes in your subscription plan.

FAQ

Frequently asked questions