FAQ

A subscription box is a curated collection of products delivered to your door on a regular basis (e.g., monthly, quarterly). Each box contains a surprise assortment of high-quality items based on a specific theme or category, pantry essentials, gluten-free food items, or anything in between.

When you subscribe, you'll receive a box filled with carefully selected items based on your chosen plan. You can choose from various subscription options (monthly, 3-month, 6-month, etc.), and your box will be shipped on a set schedule. You’ll be billed according to your subscription plan, and you’ll receive a new box regularly.

Signing up is easy! Simply visit our Subscription Boxes page, choose your subscription plan, and fill in your shipping and payment details. Once your order is complete, your first box will be shipped out based on our next scheduled shipping date.

Your first payment is processed immediately after you subscribe. After that, you'll be charged on a recurring basis depending on your subscription plan: Monthly subscriptions: Charged on the same day each month. Prepaid subscriptions (3, 6, or 12 months): Charged upfront for the entire subscription period. You can view your billing schedule in your account dashboard or by contacting our customer support team.

You can cancel your subscription at any time. To avoid being charged for the next box, make sure to cancel at least 5 days before your next billing date. For monthly subscribers, cancel via your account page or contact our customer support team. For prepaid subscriptions, cancellations are accepted, but no refund will be issued for unused boxes in the plan.

We take great care in packing your boxes, but if you experience any issues with a damaged or incomplete box, please contact us within 7 days of receiving your package. We’ll work quickly to resolve the issue by sending replacements or offering a refund, as appropriate.

Once your box has shipped, you’ll receive a tracking number via email. You can use the tracking number to monitor the status of your package. If you have trouble finding or tracking your box, please contact our customer support team.

At this time, we only ship within Canada and contiguous United States. We do not offer international shipping. If you're interested in receiving our boxes in another country, please contact us, and we may consider expanding our shipping options in the future.

We hope you love every item in your subscription, but we understand that personal preferences can vary. Unfortunately, we cannot offer returns for individual products. However, if a product is damaged, we will gladly replace it for you. If you're unhappy with your box, we encourage you to reach out to us—your feedback helps us improve!

To update your shipping address or payment details, simply log into your account on our website. You can make changes to your subscription, including billing info and shipping address, at any time before your next box ships.

Yes! We understand that life can be busy. If you’d like to skip a month or temporarily pause your subscription, just log into your account or contact us, and we can assist you with this request. Please note that any skipped months are non-refundable, but you’ll still receive all the boxes in your subscription plan.

We offer a wide variety of gift baskets to suit every occasion, including: Birthday Baskets Holiday & Seasonal Baskets (Christmas, Thanksgiving, Valentine’s Day, etc.) Corporate & Business Gift Baskets Thank You & Appreciation Baskets Hostess Baskets Gourmet Food & Snack Baskets Gourmet Gluten-Free Food & Snack Baskets Each basket is carefully curated with high-quality items, and many can be customized based on your preferences.

Placing an order is simple! Just follow these steps: Browse our collection of gift baskets on our website. Select the basket you’d like to purchase. Choose any customization options or add a personal message (if applicable). Add the basket to your cart and proceed to checkout. Enter your shipping details, choose your payment method, and complete your order. You’ll receive an order confirmation email once your purchase is complete.

Yes! Many of our gift baskets can be customized to include your choice of products, special messages, or personalized items. During the checkout process, you’ll have the option to select from different customization options, or you can contact us directly to discuss specific requests.

Yes, we offer same-day or next-day delivery for orders placed in select areas. Please check if your delivery address qualifies for expedited shipping during checkout. For same-day delivery, orders must be placed by 3 PM EST. If same-day or next-day delivery is not available, we will ship your order as quickly as possible and provide an estimated delivery date.

We offer several shipping methods: Standard Shipping: 3-7 business days (depending on location) Expedited Shipping: 2-3 business days Express Shipping: 1-2 business days Same-Day/Next-Day Delivery: Available for local deliveries in select areas Shipping fees are calculated based on the size, weight, and destination of your order. You will be able to view the shipping costs during checkout.

At this time, we only ship within Canada and contiguous United States. We do not offer international shipping. If you're interested in receiving our boxes in another country, please contact us, and we may consider expanding our shipping options in the future.

Yes! Our gift baskets make perfect gifts for friends, family, or colleagues. During checkout, simply enter the recipient's shipping information, and we’ll take care of the rest. You can also include a personalized message or card with your gift.

Yes, we offer the option to include a personalized message with your gift basket. You’ll be able to add your message during the checkout process, and it will be printed on a card that accompanies the basket.

We take great care in packing our gift baskets to ensure they arrive safely. If your basket is damaged during shipping, please contact us within 7 days of receiving your order. We’ll work with you to resolve the issue by either issuing a replacement or offering a refund for the damaged items.

Due to the nature of our products, we do not accept returns on gift baskets. However, if you receive a damaged or incorrect item, please contact us within 7 days, and we’ll provide a replacement or issue a refund for the affected items.

Once your gift basket has shipped, you will receive a tracking number via email. You can use this number to check the status of your shipment. If you have trouble tracking your order, feel free to contact our customer service team, and we’ll assist you.

Once your order has been processed, we are unable to cancel it. If you need to make changes or have an issue with your order, please contact us as soon as possible, and we’ll do our best to accommodate your request before it ships.

Yes, we offer subscription services for those who wish to send a gift basket on a regular basis. Whether you want to send monthly, quarterly, or custom deliveries, we can curate a plan tailored to your needs. Contact us for more information about setting up a subscription!

Yes, all of our gift baskets come with premium gift wrapping in cellophane.

Absolutely! We offer a wide range of corporate gift baskets perfect for thanking clients, employees, or business partners. You can customize your basket with your company’s branding, include a personalized message, and even create a tailored selection of items. Contact us to discuss your corporate gift needs!